Our client

Our client is the Founder/Managing Director of a professional voice recording service for SMEs and corporate enterprises. They run one of Asia-Pacific’s largest audio marketing services offering a full range of voice over artists, professional sales and on-hold recorded messages – thousands of businesses entrust them with their professional recordings. They joined vControl in 2013.

The challenge

Our client was referring their clients to a range of other hosted PBX services but there was no synergy. Often clients just got lost in the system, and the phone systems they offered took weeks to be implemented. They needed a better fit for their own service and for their clients.

Solution

Our platform provided instant and seamless phone system connection and an exceptional level of customer support. Professional recordings are now easily uploaded to the phone system as soon as they are completed. The setup was customised to allow clients to have their recordings placed where and when they needed them, including auto answer messages, on-hold sales messaging, queues, menus and voicemails.

The specialist features in our platform offer their clients many more options, including the ability to order new recordings from them directly within the platform.

Business benefits

Our client is paying a fraction of the cost for a premium service with superior system performance, and customised integrations and out-of-the-box solutions included.

Through our simple yet effective referral service option, they can now confidently pass clients to vControl who enquire about hosted PBX. They are supporting their clients to gain one of the best hosted PBX business phone systems available, which in turn strengthens their professional partnerships and ability to keep clients long term.

As a referral company, they receive a new revenue stream with generous commissions. And the team don’t need any telecommunications knowledge, knowing vControl will provide their clients with a sophisticated, customised self-manageable telephone system, with the reliability of support when they need it.

Being a provider is entirely free. No contracts. No minimum sign ups. Book a demonstration and see for yourself why vControl is the right provider service for your business. You can also offer your customers a free trial account. Contact us today.