New Call Dashboard

REAL-TIME CALL DATA

See live call information, queue statistics, and number of callers in queue – all at a glance.​

Monitor line usage and keep track of queue statistics in real-time.

vControl® dashboard is monitoring line usage and tracking the call centre performance

Perfect for larger organisations

With teams of sales agents or multiple call queues.

Internal and external call monitoring

Managers and team members alike can monitor line usage, both internal and external.

Make informed decisions

Reception staff and managers can see which team members are on a call, who they're talking to and for how long. Allowing them to make informed decisions and accurately prioritise call transfers.

Call Centre Performance

Our dashboards are great for call centre performance tracking. Analyse average wait times, monitor call duration and operator down time.

Login to your vControl provider account today to check out our new dashboard functionality.

Or, register for a quick demonstration and one of our expert programmers will walk you through how to customise the dashboard to suit your clients' needs.

Request a Demo

Not yet a vControl provider?

Complete our new provider enquiry form and we'll be in touch to answer any questions you may have. You can also sign up for a free trial and explore the platform for yourself.

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