A platform for adaptable AI conversations

Deploy the vControl AI assistant, connect a supported unified realtime model, or build a voice stack using your preferred speech and language providers.

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An AI assistant and receptionist all-in-one

The vControl AI assistant answers incoming calls with a configurable greeting and follows conversational instructions tailored to your organisation.

Equip it with business knowledge to answer common questions, guide callers and determine the appropriate next step. It can transfer calls to a person, team or destination, send emails and trigger custom webhooks, connecting each conversation with your external systems and workflows.

Current assistant capabilities

Answer incoming calls
Configurable greeting messages
Business-specific instructions
Supplied business knowledge
Natural spoken interaction
Call transfer
Email actions
Custom webhook actions

Three ways to deploy

1. Use the vControl AI assistant

Deploy a managed AI receptionist easily using the complete vControl speech and language model stack. Simply configure its greeting, instructions, business knowledge, call destinations and approved actions within the vControl platform.

The assistant can answer and guide callers, determine where their enquiry should go, answer questions based on your provided business information and transfer the call to the appropriate person, team or destination. It can also send emails and interact with custom webhooks to retrieve information, update external systems or trigger business workflows.

2. Connect your preferred real-time AI provider

Already have an account with a third-party AI provider? Connect your existing provider credentials to vControl and bring a supported unified real-time voice model directly into your call environment.

You retain control over the provider relationship, account, model selection, usage and configuration, while vControl handles the connection between the AI service and your telephony environment. This gives you the freedom to use the real-time voice offering that best suits your requirements without having to rebuild the underlying communications integration.

3. Build your own voice AI stack

Choose the provider that best suits each part of the voice AI experience rather than relying on a single unified model:

Speech-to-text
Large language model
Text-to-speech

This modular approach allows each component to be selected and configured independently. Optimise speech recognition for particular languages or accents, choose the voice experience you want callers to hear, and select a language model that is pre-trained on your business information. This allows organisations to bring together specific models and customised LLMs to create a highly knowledgeable agent with a unique voice.

Supported AI ecosystems

Current integration pathways include:

OpenAI
Amazon Web Services
Google Gemini
xAI
Deepgram
ElevenLabs
Microsoft Azure

Additional providers and self-hosted models can be integrated where required, including options designed to support data sovereignty and local control.

Turn conversations into useful information

Know who said what

Participant-aware transcription separates each speaker, creating clear, structured call records that are faster to review and easier to understand.

Capture the important details

AI-generated summaries turn complete conversations into concise records of the reason for the call, key information, actions and outcome.

Understand every conversation

Sentiment analysis highlights changes in tone throughout a call, helping identify trends, support team coaching and improve the customer experience.

Put call intelligence where your team works

Store transcripts and summaries directly against customer and contact records in your connected business systems.

Intelligent SMS workflows

Use AI to create faster, more responsive messaging experiences. Draft clear, context-aware replies, interpret inbound messages and automatically generate the appropriate response using approved business information.

Combine AI with reusable templates, scheduled messages, APIs and bulk campaigns to automate everything from reminders and service updates to enquiries, follow-ups and customer notifications. Connect SMS with your existing systems and workflows so incoming messages can trigger actions and outgoing messages can be created from live business data.

Connect the conversation to an action

Webhooks and APIs allow an AI call to participate in a larger workflow. Depending on the connected system, an assistant could:

Create or update a service request
Send structured call details to a business system
Notify an on-call team
Email a conversation outcome
Retrieve approved information
Transfer the caller based on the result of an external check

AI for service providers

vControl gives service providers the flexibility to build differentiated AI offerings instead of reselling the same closed assistant to every customer.

Create standardised deployments for common use cases, develop repeatable solutions for specific industries, or design a specialised assistant around an individual customer’s business knowledge, preferred AI models, integrations, actions and operating rules.

Put AI to work in your communications

Tell us what you want to automate. We’ll help you combine AI, voice, SMS, integrations and business workflows into a solution designed around your operations.

1300 734 235 Talk to an Engineer