FraudShield monitors call traffic around the clock for unusual patterns, high-risk destinations and activity that may indicate unauthorised use.
Compromised credentials or endpoints can generate large volumes of unauthorised international or premium traffic in a short period.
Traditional monthly review discovers the problem after the cost has already been incurred. FraudShield is designed to observe traffic continuously and respond while suspicious activity is occurring.
FraudShield reviews call behaviour across the platform at all times, not only during business hours.
Monitoring looks for signals associated with unusual or potentially fraudulent activity. Automatic safeguard measures are supported by alerts-for-review events with 24/7 human intervention.
International and high-risk calling does not need to be treated as an all-or-nothing account setting.
Controls can be applied at individual-user level so that access follows the real business need. A user who does not require international calling can be restricted without preventing authorised users from reaching approved destinations.
FraudShield continuously monitors call traffic for activity that falls outside established calling patterns.
Indicators can include unusual destinations, unexpected call frequency, abnormal timing, sudden increases in volume or combinations of behaviours that warrant review or intervention.
Detection is one of several layers of defence.
When activity meets the configured fraud conditions, FraudShield can automatically stop the affected traffic rather than waiting for manual review.
Automatic action is designed to limit exposure. Manual review is then undertaken to determine if a fraud attempt has occurred. If so, protective measures are put in place.
Block malicious internet traffic at infrastructure level, helping prevent repeated attempts from known malicious sources.
MSPs can work with vControl to align calling permissions with the customer’s real operating profile to avoid security getting in the way of productivity.
Tell vControl which users require international or high-risk destinations and what normal traffic looks like. We will help configure an appropriate permission and monitoring approach.
