Scale, integrate and adapt your communications environment without forcing the organisation into the limits of a standard phone system.
Support up to 99,980 endpoints within a single account today, with the ability to assess further expansion for requirements beyond that scale.
Growth does not mean moving to a reduced feature set or a different service tier. Large deployments retain the same call quality engineering, advanced functionality, monitoring and resilience available across the vControl platform.
Turn the phone system into an active part of your organisation’s operations. Custom CRMs, private databases and internal platforms can be connected through controlled APIs, webhooks and purpose-designed integrations.
Call logic can securely retrieve business data, identify customers, inform routing decisions, trigger internal processes and return call outcomes to the systems your teams already use.
Enterprise requirements rarely fit neatly into an off-the-shelf feature catalogue. Different teams, sites and customer journeys may need their own routing logic, escalation paths, data lookups and operational actions.
Because vControl is our own engineered platform, we can create features and functionality around the outcome you need. Your operations define the workflow; the platform is adapted to support it.
Service continuity is engineered across infrastructure, carrier connectivity and geographically separated Australian locations.
vControl keeps platform data within Australia, helping organisations maintain clear control over where their communications information is stored.
Where governance, retention or operational requirements call for a different approach, customised storage arrangements can be designed around the organisation’s needs.
A completely private vControl deployment can be created for organisations that require dedicated infrastructure separated from other customer environments.
vControl manages and maintains the platform while the enterprise gains a controlled environment suited to private databases, internal systems, secure network connectivity and specialised operational requirements.
Every enterprise deployment is assigned a dedicated account manager, providing one consistent point of contact across planning, implementation and the ongoing commercial relationship.
They remain familiar with your environment, priorities and future requirements, helping coordinate the right people whenever the platform needs to evolve.
Support is free and available Monday to Friday from 9:00 am to 5:00 pm. Existing customers also have access to free emergency engineering support 24 hours a day, seven days a week.
Talk directly with Australian system engineers who understand the platform and can deliver immediate, effective resolutions. Your team is not left waiting while a ticket moves through layers of escalation.
Bring us your scale, integration, workflow, continuity and governance requirements. We will help shape an enterprise communications solution around the outcome you need to deliver.
