Integrate vControl calls, messaging and call intelligence with the platforms your organisation and customers already use.
vControl integrations can exchange information with CRMs, helpdesks, customer databases and other business platforms throughout the communications workflow.
Fetch caller names, contact details, account information, service data and other relevant records from connected systems. This information can identify the caller, provide staff with useful context, inform call routing or guide an automated response.
Push call details and outcomes into the systems where your team works. This can include call times, participants, durations, answer status, tags, IVR selections, recordings, transcripts, summaries, sentiment insights and SMS activity.
Connect Microsoft Teams users to the vControl calling environment so staff can make and receive business calls through the familiar Teams interface. Combine Teams collaboration with vControl numbering, routing and call-flow capabilities in one connected communications experience.
Use HubSpot contact data to identify callers and provide useful customer context before the conversation begins. Return call activity, transcripts and summaries to the contact timeline, giving sales and service teams a more complete history of every interaction.
Connect incoming calls with Ascora customer, site and job information so office teams can quickly understand who is calling and the work associated with them. Store call details and outcomes against operational records to keep communications connected with quoting, scheduling and field-service workflows.
Match incoming callers with leads, contacts and accounts in Zoho to bring CRM context into every conversation. Send call activity and useful conversation details back to Zoho, helping sales and support teams maintain a clear record of customer interactions.
Connect vControl with Simpro customer, site and job data to give staff relevant information when calls arrive. Store call activity, transcripts and summaries against the appropriate records, keeping office and field teams connected throughout the job lifecycle.
Link communications with ServiceTitan customer, location and job records so teams can recognise callers and move quickly from enquiry to booking. Return call details and outcomes to ServiceTitan to keep customer history, job activity and follow-up work connected.
vControl APIs and custom webhooks allow calls and AI assistants to exchange information with your systems during a call. Bring business data into the conversation, then send outcomes and actions back to the platforms you use.
Retrieve customer or account details, check a status before routing a call, or give an AI assistant access to live business information. When the interaction ends, or when a configured condition is met, vControl can create a service request, update a customer record, store a call summary, or trigger the next automated workflow.
This turns communications into an active part of your business processes, reducing manual handling and helping information move immediately between conversations, teams and systems.
The integrations listed on this site are only the starting point. If you need vControl to work with a platform that is not currently listed, our development team can rapidly design and build an integration around your workflow.
From straightforward data lookups and webhook actions to deeper two-way integrations, we can connect calls, messages, AI actions, transcripts, summaries and customer activity with the systems your organisation already uses.
Whether you need an existing integration or something entirely new, talk to our team about what you want to connect and automate. We’ll help turn it into a working solution.
