Referral
Introduce the customer and let vControl handle the communications requirement while you remain connected to the opportunity.
Deliver communications your customers can depend on, under your own brand
Add advanced voice, AI, internet and mobile services to your portfolio while vControl operates the platform and engineering capability for you.
Your customer relationship remains yours
vControl is built to support MSPs and IT service providers, not compete with them for ownership of the customer.
Choose how visible vControl should be, how the service is billed and how much of the customer relationship you want to manage. Set your own customer pricing for each platform element and build a communications offering that fits the rest of your services.
Choose the commercial model
Choose the relationship that fits your business today, with room to evolve as your communications offering grows.
Commission
Participate commercially without taking on the full wholesale operating model.
Wholesale with vControl billing
Deliver the service through a wholesale arrangement while customer billing is handled through vControl under the agreed structure.
Wholesale with provider billing
Bill the customer through your own systems, set your own retail pricing and manage the wider commercial relationship.
White label
Present the provider portal, customer-facing information and service experience under your brand according to the agreed configuration.
Service providers make the solution complete
MSPs and IT service providers are our preferred partners because they bring the on-site technical capability that turns a powerful communications platform into a complete customer solution.
The provider can ensure QoS is configured correctly at the router, the local network is ready for reliable voice, and each user receives the right device for the task. Combined with vControl’s platform and communications engineering, that practical site knowledge produces a better result for the customer.
Start without artificial barriers
- No provider signup cost
- No minimum spend
- No signup targets
- No requirement to migrate an existing customer base
- Start with a single customer or requirement
- Free standard and emergency support
vControl is designed to be another capability in your toolkit, ready whenever a suitable customer requirement appears. There is no cost to keep the capability available, no sales target to meet and no expectation that you manufacture demand.
We are interested in creating useful deployments that solve real customer problems, not pursuing volume for its own sake.
Bring demanding customer requirements
vControl helps providers address work that ordinary hosted PBX platforms may reject:
- Hybrid Microsoft Teams and PBX users
- Complex extension-level dial plans
- Large account designs
- Custom integrations and webhooks
- AI assistants with customer-selected models
- International numbers and offshore locations
- Internet and mobile aggregation
- Custom and private deployment requirements
The provider gains an engineering partner rather than a product to sell.
White-label platform control
The platform can be customised to present the information and controls you want each client to see, while preserving your own chosen level of administrative access.
Apply your branding, shape the customer-facing service experience and determine which products and service options form part of your own offering. Your clients receive a coherent provider experience while you retain control over how the platform is presented and managed.
Compliance handled for you
vControl can take care of the telecommunications compliance and operational administration behind the supplied services, allowing providers to focus on the customer and the technical outcome.
This can include TIO registrations, ACMA requirements, Communications Compliance (CommCom) obligations, number porting and provisioning, Scam Calls and SMS Code obligations, SMS sender ID registration and IPND database management.
Hardware, provisioning and fulfilment
Providers can bring their own compatible hardware while still using vControl provisioning, downloading prepared configuration files or assigning supported Yealink devices through RPS.
Alternatively, vControl can supply and ship hardware for you, preconfigured and ready to operate out of the box when it reaches the customer.
Reliable responsive Australian support
Support is free. Available Monday to Friday from 9:00 am to 5:00 pm, with free emergency engineering service available to existing customers 24 hours a day, seven days a week.
Talk directly to system engineers and get immediate, effective resolutions as soon as you call. We never leave your technicians on-site waiting for a ticket.
A partnership helping you deliver meaningful solutions
Let’s discuss our capabilities and how they’re fit for your business.