Engineering Australian communications since 2009

MSPs and IT service providers are ideal partners for delivering vControl solutions because they understand the customer’s technology environment and can support the complete experience at the customer site.

Successful business communications depend on more than the hosted platform. The customer also needs correctly configured QoS routing, a network designed to protect voice quality and the right device for each person and task.

By combining the provider’s on-site knowledge and customer relationship with vControl’s communications platform and engineering capability, end users receive a solution designed properly from the network edge through to the service itself.

At vControl, support is closely connected with engineering. Providers and customers can speak directly with technical people who understand how the platform is designed, configured and operated, and who have the knowledge and authority to act.

This removes the delays and repetition commonly associated with tiered support models. Enquiries are understood in context, potential causes can be identified quickly, and the same people can remain involved as the issue moves from diagnosis to resolution.

vControl is Australian owned, with all customer support delivered onshore by our Seaford-based team. Providers and customers deal directly with people who understand the Australian telecommunications environment and the needs of local organisations.

Our support, operations and platform development remain closely connected. The people answering enquiries work directly with vControl, contribute to its ongoing operation and stay close to the engineering decisions that shape the platform.