Work from the device that suits the task
The vControl management portal is available from desktop, tablet and mobile browsers, giving authorised users access to service settings wherever the work takes them.
Business communications built for Level members
Bring voice, AI, SMS and Simpro-connected workflows together in a communications platform designed to help trade businesses work more efficiently and deliver a better customer experience.
Elevated business phone systems
vControl gives Level members a flexible business communications platform built around the way trade businesses operate. Bring calling, messaging, customer information and intelligent automation together without forcing your business into a fixed feature template.
Configure the service for the way your team works today, then add users, locations, integrations and advanced features as the requirement grows.
Key capabilities for Level businesses
Call recording
Maintain visibility across customer conversations, support quality assurance, refine processes and give teams practical material for training and service improvement.
Responsive SMS
Communicate directly with customers by SMS, respond faster and connect messaging with the events and workflows already operating in the business.
Transcriptions
Create searchable call transcriptions and automatically return recordings and conversation records to the relevant customer in Simpro.
Microsoft Teams integration
Connect Microsoft Teams users with the wider phone system so Teams can operate alongside desk phones, softphones and standard PBX extensions.
SMS scheduling
Prepare messages in advance, schedule delivery and use hosted address-book information to make routine customer communication easier to manage.
Support and development
Get direct communications support backed by a team that can also develop enhancements, integrations and workflow changes around a real operational need.
Responsive updates
Changes made through the vControl portal are applied quickly, allowing routing, users and service settings to be adjusted without a drawn-out change process.
No lock-in contracts
Use the platform without a long-term lock-in contract. Select the services the business needs and adjust the deployment as those needs change.
Time-based scheduling
Control call behaviour by time of day, after-hours periods, public holidays and custom schedules so callers are handled appropriately whenever they contact the business.
AI voicemail transcription
Turn voicemail into searchable text, making messages faster to review, easier to prioritise and simpler to retain with the relevant customer information.
Sentiment analysis
Add useful context to conversations by identifying sentiment signals that can help teams review customer interactions and follow up appropriately.
Call summarisation
Generate concise summaries of conversations so important details and next actions can be understood without replaying an entire recording.
Simpro integration
Connect communications with Simpro so teams can identify callers and keep useful conversation information with the customer record. Calls can be made and received as normal while recordings, transcripts and summaries are returned to the relevant customer card.
- Connect using your Simpro API credentials.
- Match incoming callers using the customer phone number.
- Store transcripts, summaries and call information with the customer record.
- Retain unmatched records until the relevant customer card exists, then associate them automatically when a match becomes available.
Responsive SMS
Use SMS as part of the customer journey rather than as a separate messaging tool. vControl can connect inbound and outbound messaging with call events, business data and custom workflows.
- Send automated acknowledgements or useful answers when an inbound message is received.
- Use a context-aware assistant to respond to common customer questions.
- Trigger messages after calls, voicemails or defined points within a dial plan.
- Confirm bookings, share links and connect messaging actions with external APIs.
A virtual voice assistant for routine work
The vControl voice assistant can answer calls, follow business-specific instructions and complete useful actions while keeping the conversation natural for the caller.
- Support scheduling, ticket creation, enquiry triage and other defined workflows.
- Select natural voices suited to the organisation and the customer experience.
- Handle ordinary background noise more effectively during live conversations.
- Use semantic voice activity detection to understand when a caller has finished speaking.
SIP-ready hardware and flexible endpoints
Keep suitable SIP hardware already in use or select new devices for the way each team member works. vControl supports standards-based SIP endpoints and provides integrated provisioning options for supported Yealink phones.
Teams can also use business softphones across desktop and mobile devices, including Groundwire and Acrobits, Bria, Zoiper and MicroSIP. We can help select, configure and supply an endpoint that fits each role.
Designed for trade businesses
For trade businesses, every missed call, delayed response and disconnected customer record can affect the next job. vControl brings calling, messaging and customer context together in a system that can grow with the business and adapt to the way its teams actually work.
A Level Group Australia perspective
Jonathan Holbrow, General Manager Operations of Level Group Australia, explained why the solution aligns with the group and its members:
“We've heard a lot of positive feedback about the vControl solution and how it can assist trade businesses, so it very much aligned with our core purpose. A VoIP solution like this will improve everyday lives by helping people and businesses realise their full potential, whilst at the same time reducing costs and increasing security.”
Explore vControl free for 30 days
Level members can experience vControl for 30 days with access to the platform's standard features and no obligation to continue.
- Pay only for the services and features selected after the trial.
- No provider signup cost, fixed contract term or cancellation fee.
- Activate additional features as the business needs them.
- Add users, locations and capabilities as the deployment grows.
- Work with the vControl team to shape a system that fits the business.
Find the right fit before you commit
Speak with our team about the features, configuration and expected costs for your business. We can demonstrate the relevant capabilities, arrange a practical test environment and help compare the proposed deployment with the way communications are handled today.
Ready to get started?
Experience vControl with full access to standard features for 30 days, or speak with our team about the right configuration for your business.